Last updated: September 2026
Who We Are
This website is operated by the Association of Cooperative Counselling Therapists of Canada (ACCT) and provides a public professional directory for eligible ACCT members.
Our website address is:
https://counsellor-directory.acctcounsellor.com
The purpose of this website is to provide a public professional directory where eligible ACCT members can create and maintain listings describing their counselling or supervisory services.
Relationship to ACCT
The ACCT Counsellor Directory is operated by the Association of Cooperative Counselling Therapists of Canada (ACCT).
This Privacy Policy applies specifically to information collected, used, stored, and published through the ACCT Counsellor Directory at:
https://counsellor-directory.acctcounsellor.com
ACCT’s main website at:
may collect and process additional information relating to membership, applications, renewals, professional requirements, administration, and other Association activities. Those activities are governed by ACCT’s main Privacy Policy.
Where information is provided specifically for publication in the ACCT Counsellor Directory, this Directory Privacy Policy applies to that information and its use within the directory.
Information We Collect
When members create or manage an account or professional directory listing, we may collect information they provide, including:
- Email address
- Telephone number
- Account and login information
- Professional designation
- Therapist or supervisor designation
- Professional biography
- Business or practice name
- Website address
- Practice location
- Price range
- Availability
- Business hours
- Therapeutic approaches
- Areas of practice
- Populations served
- Languages spoken
- Session formats
- Social media links, including Facebook, LinkedIn, and X
- YouTube channel links or links to YouTube videos
- Profile photographs or other uploaded media
- Other information a member chooses to include in their directory listing
We may also collect technical information necessary to operate and secure the website, such as IP address, browser information, login activity, and website security logs.
Public Directory Information
This website is intended to provide a publicly accessible professional directory.
Information included in a published directory listing is publicly available by design. This may include a member’s name, professional designation, biography, contact information, website, social media links, YouTube links, practice information, location, pricing, availability, therapeutic approaches, areas of practice, populations served, languages, session formats, photographs, and other information the member chooses to publish.
Members are responsible for determining what information they wish to include in their public profile.
Account and Login Information
Registered members may have an account used to create, edit, and manage their directory listing.
We may collect information necessary to authenticate users, maintain account security, administer listings, and troubleshoot technical or security issues.
Website administrators may access account or listing information where necessary to operate and maintain the directory.
Media
Members may upload photographs or other media to their directory listings.
If you upload images to the website, you should avoid uploading images containing embedded location information, such as EXIF GPS data. Visitors may be able to download publicly available images and extract embedded metadata.
Cookies
The website uses cookies necessary for login, authentication, security, account management, and website functionality.
When you visit the login page, the website may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal information and is discarded when you close your browser.
When you log in, cookies are used to maintain your login session and remember certain account or display preferences. If you select an option such as “Remember Me,” your login may remain active for a longer period.
Additional cookies may be used by WordPress, ListingPro, plugins, or third-party services required to operate the website.
Password Resets and Transactional Email
The website sends transactional and administrative email related to member accounts and directory operation. These messages may include password resets, account notifications, registration-related messages, listing or profile notifications, and administrative communications.
The website uses Google OAuth and the Gmail API to authorize its WordPress mail system to send these messages through an authorized Google Workspace account.
Google API Data
Google authorization is used solely to provide the website’s transactional email functionality. Access to Google account information is limited to the permissions necessary to provide that functionality.
Authentication credentials and authorization tokens are used only as necessary to maintain the authorized email connection.
Google user data obtained through this authorization is not:
- Sold to third parties
- Used for advertising
- Used to create advertising profiles
- Used for purposes unrelated to providing the website’s email functionality
Embedded Content and Third-Party Services
Directory listings or other pages on this website may include embedded or linked content from third-party services, including:
- YouTube
- Social media platforms
- Mapping or directions services
- Member websites
- Other external websites or services
Embedded content may behave in the same way as if a visitor accessed the third-party website directly.
Third-party services may collect information, use cookies, or track interactions according to their own privacy policies and practices.
ACCT does not control the privacy practices of external websites or services.
Who We Share Information With
We do not sell member personal information.
Information may be disclosed to service providers that are necessary to operate, maintain, and secure the website. These may include providers of:
- Website hosting
- Email delivery
- Website security
- Backup services
- Technical support
- Website infrastructure and related services
Information included in a published directory profile is publicly accessible by design.
Information may also be disclosed where required by law or where reasonably necessary to protect the security, integrity, or operation of the website.
How Long We Retain Information
We retain account and directory information for as long as necessary to maintain a member’s account and professional listing and for legitimate administrative, security, legal, or operational purposes.
Members may be able to view and edit much of their directory information through their account.
Website administrators may access or modify account and listing information where necessary to administer the directory.
Information may also be retained for a reasonable period after an account or listing is removed where necessary for security, backup, legal, or administrative purposes.
Accessing, Correcting, or Deleting Information
Members may review and update information in their directory profile through their account where those functions are available.
Members may also request access to, correction of, or deletion of personal information held by ACCT.
Some information may need to be retained for administrative, legal, security, backup, or other legitimate purposes.
Members may remove information from their public directory listing by editing their profile or contacting ACCT for assistance.
Where Information May Be Processed
Information may be processed by service providers involved in operating the website, including website hosting, email, security, backup, and related infrastructure.
Some service providers may store or process information outside Canada.
Where information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed.
Security
We use reasonable administrative and technical measures intended to protect website accounts and information from unauthorized access, alteration, disclosure, or loss.
No website, network, or electronic storage system can be guaranteed to be completely secure.
Members are responsible for maintaining the confidentiality of their account credentials and should use strong, unique passwords.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, its services, legal requirements, or privacy practices.
The current version will be published on this website.
Related Privacy Information
For information about privacy practices relating to ACCT’s main website, membership administration, applications, renewals, and other Association activities, please refer to ACCT’s main Privacy Policy at:
https://acctcounsellor.com/content.php?page=privacy
Contact
Questions, requests, concerns, or complaints regarding this Privacy Policy or ACCT’s handling of personal information may be directed to ACCT’s privacy contact:
Association of Cooperative Counselling Therapists of Canada
Contact form: [link to contact form]